We usually reply within 24–48 hours on weekdays. Please include your iPhone model and iOS version. Do not send us personal health details.
FAQCommon questions
How do I restore my Lifetime purchase?+
Open Nerra, tap the unlock screen (Settings → Nerra Lifetime) and choose Restore. Make sure you are signed in to the Apple Account you used to buy it.
I was charged but features are still locked.+
Try Restore first. If it does not help, email us with your Apple receipt or order ID and we will sort it out. Refunds are handled by Apple at reportaproblem.apple.com.
Is Nerra a subscription?+
No. Nerra Lifetime is a single one-time purchase. There is nothing to cancel and it never renews.
Why am I not getting dose reminders?+
Check that notifications are allowed for Nerra in iOS Settings → Notifications, and that Focus modes are not silencing them. Reminders are local, so they work offline.
Where is my data stored? Can I move it to a new phone?+
Only on your device. There is no account or cloud, so use the export feature in Settings to keep a copy before switching or resetting your phone.
Can Nerra tell me what dose to take?+
No. Nerra only records the dose your prescriber told you to take. It never calculates or suggests a dose, so always follow your doctor or pharmacist.