We usually reply within 24–48 hours on weekdays. Please include your iPhone model and iOS version. Do not send us personal health details.
FAQCommon questions
How do I restore Premium?+
Open the app, go to Settings and tap Restore purchases. Make sure you are signed in to the Apple Account you used to subscribe.
How do I cancel my subscription?+
Subscriptions are managed by Apple. Open Settings on your iPhone, tap your name, then Subscriptions, and choose PCOS & Endo Tracker. Cancel at least 24 hours before the period ends to avoid the next charge.
I was charged but Premium is still locked.+
Try Restore purchases first. If that does not help, email us with your Apple receipt or order ID. Refunds are handled by Apple at reportaproblem.apple.com.
Where is my data stored? Can I move it to a new phone?+
Only on your device. There is no account or cloud, so use the CSV export in Settings to keep a copy before switching or resetting your phone.
A product I scanned is missing or looks wrong.+
Food data comes from Open Food Facts, a community database that can be incomplete or out of date. Scores are simple on-device rules applied to that data, so treat them as a guide.
Does the app diagnose PCOS or endometriosis?+
No. It helps you notice patterns and share them with your doctor. It does not diagnose anything or replace professional care.